We present a clear, practical guide that shows each step you need on the MyTax portal. This short introduction explains where your tax identification number (TIN) appears and what forms matter for agents and vendors.
The MyTax portal at https://mytax.hasil.gov.my centralizes search and retrieval of TINs and related e-services. Use the e-Daftar entry to search registered identifiers; mismatched or unregistered profiles will return no result.
We cover CP58, CP107 and CP107D requirements, including the fields CP107D expects: agent full name, income tax number, ID, mailing address, gross payment and 2% withholding. If you cannot access your account, we list fast alternatives and escalation paths such as HASiL Live Chat, the Care Line, or an LHDN branch.
Our goal is simple: equip you with reliable steps, reset tips, and a quick checklist so you retrieve the correct identifier and maintain compliance for individuals and businesses.
Key Takeaways
- Use the MyTax portal or e-Daftar for instant TIN searches.
- CP58/CP107/CP107D forms require precise identifiers and withholding details.
- Escalate via Live Chat, Care Line, or LHDN for profile mismatches.
- Reset credentials promptly and follow timing tips to keep links valid.
- Verify TIN format changes before submitting e-Invoicing or vendor records.
Understanding Malaysia’s Tax Identification Number (TIN) and why it matters
We explain what the TIN does and where it appears in everyday tax processes.
The TIN is the unique key the inland revenue uses to match returns, withholdings, assessments and e‑Invoicing records to one profile. It is required for annual filing, vendor onboarding, platform KYC and e‑Invoice registration.
What the TIN is used for
- Filing and withholding reconciliation across the revenue board system.
- Onboarding with counterparties and platform compliance checks.
- Linking NRIC or Passport (individuals) and Business Registration Number (non‑individuals) during search and validation.
Current format and practical notes
Effective 2 January 2023, individual identifiers use the IG prefix. Non‑individual records now show a trailing “0”.
We advise aligning records and reconciling any legacy references. Consistent TIN details reduce mismatches, speed validations with the revenue board malaysia and support audit trails for businesses and individuals.
Quick ways to find your income tax number at a glance
A swift lookup on the MyTax dashboard often provides the confirmation you need within seconds.
Start at the dashboard. After login your tin appears at the top-left. This is the fastest route for immediate visibility and many routine verifications.
If you need a formal record for filing or e‑Invoicing, use the MyTax Portal “Search TIN.” Select Individual or Other Than Individuals, enter your NRIC, passport or BRN, and copy the returned income tax number for e‑Services.
When results differ, rely on the formal search output. It mirrors partner system validation and serves better for documentation.
For account access problems, begin HASiL Live Chat via the portal. If queues are long, call the HASiL Care Line at +603-8911 1000 or +603-8911 1100 for faster validation. Visit an LHDN branch when certified confirmation is required for companies or complex identity cases.
| Channel | Best use | Speed |
|---|---|---|
| Dashboard | Quick visibility for individuals | Immediate |
| Search TIN (portal) | Formal confirmation for filings | Fast |
| Live Chat / Care Line | Account or synchronization issues | Real-time |
| LHDN branch | Certified verification for companies | Same-day (visit) |
How to Check Income Tax Number Malaysia via the MyTax Portal
We start at the MyTax portal (https://mytax.hasil.gov.my). Sign in with your User ID and password. If you lack an account, complete online registration before proceeding.
Accessing MyTax: login, new registration, and e‑Daftar entry point
If you prefer a one‑time verification, click the e‑Daftar link. Select the correct taxpayer category and supply your identification number, email, phone and security phrase.
Match your contact data exactly. The system will display registered details and the assigned LHDN branch when records align.
Using “Search TIN”: selecting Individual or Other Than Individuals
For formal retrieval, open Search TIN. Choose Individual or Other Than Individuals, then enter NRIC, passport or BRN and run the query.
What you’ll need: NRIC/Passport or Business Registration Number
Have your identification number ready. Accurate spacing and spelling matter. If no result appears, recheck the entry and retry before contacting support.
Locating your TIN on the dashboard and copying it for e‑Services
Once logged in, find your tax identification number at the dashboard’s top-left. Copy the tin for e‑Services, e‑Invoice setup, and banking compliance.
- Tip: Save the copied number in a secure file and label entries per company or taxpayer.
- Note: New e‑Daftar records may need short synchronization time; allow this before using Search TIN.
Alternative methods: HASiL Live Chat, Care Line, feedback form, and branch visit
If the portal search is limited, we recommend a direct support route for fast verification.
HASiL Live Chat is available through the official mytax portal and helps when you cannot sign in. Keep your identification number ready; agents guide verification steps and can point you to the correct portal action.
HASiL Care Line gives voice support for urgent cases. Call +603-8911 1000 for local help or +603-8911 1100 for overseas assistance. Use this channel when deadlines or banking cutoffs require immediate service.
Customer Feedback Form is useful when documentation is needed. Choose “Enquiry”, pick “Individual Taxation”, fill all fields and request your income tax number. Expect internal verification before a response.
LHDN branch visits resolve complex identity issues. Bring original ID and any business registration details if you represent an entity. In-person checks often yield same-day confirmation and an official record.
| Channel | Best use | Contact / action |
|---|---|---|
| HASiL Live Chat | Guided portal steps, quick verification | mytax portal live chat |
| HASiL Care Line | Urgent voice support | +603-8911 1000 / +603-8911 1100 |
| Customer Feedback Form | Documented request and follow-up | Submit under “Enquiry” → “Individual Taxation” |
| LHDN branch | Complex or certified verification | Visit with original identification |
Troubleshooting common issues when searching for your tax number
When a portal search returns no result, the cause is usually registration status, mismatched details, or a short system delay. We guide clear checks and quick escalation steps so you can resolve issues with minimal downtime.
No results found:
Unregistered, data mismatch, or processing delay
Confirm registration first. An unregistered account will not appear in search results.
Re-enter your identification number exactly as shown on ID or BRN. One character errors often block a match.
Allow brief processing time after a new registration. If urgency exists, open the portal live chat or call HASiL Care Line for faster validation.
Forgotten login
If you forget credentials, trigger a MyTax password reset. The reset link is valid for two (2) days; request a new link if it expires.
Wrong prefix or format
Recognize current formats: individuals use IG and non‑individuals include a trailing zero. Update legacy records that still show SG/OG prefixes.
“Keep a record of submission time and any error messages; this speeds support and helps avoid penalties.”
- Validate any income tax number on a fresh portal search if legacy paperwork exists.
- When repeated failures occur, visit an LHDN branch with original documents for certified confirmation.
Who needs to register for a TIN and when to do it
Registration is required once your earnings or business activity hit statutory thresholds. For individuals, that means annual chargeable income over RM34,001 after EPF for singles, or RM46,001 where a married spouse is unemployed. You must also register if you receive business income or become subject to the monthly tax deduction under employer payroll.
Companies and businesses must secure a TIN at incorporation or on commencement of operations. Early registration ensures timely filing, withholding setup, and vendor onboarding with partner platforms.
If no TIN exists
When a formal tin is not yet issued, LHDN may temporarily reference your 12‑digit NRIC as an identifier. This is provisional; you should complete registration quickly to avoid gaps in filing history and reconciliation problems.
- Start registration once thresholds are crossed or PCB begins.
- Prepare documents: identification number, contact details, address, employer or business particulars.
- Verify the issued tin in the portal and update payroll, banking, and vendor systems.
“Accurate registration and timely verification reduce compliance risk and help you avoid penalties.”
Note the format update effective 2 January 2023: individuals use the IG prefix; non‑individuals include a trailing zero. Engage your advisor or revenue board malaysia support early if your income profile shifts mid‑year.
Business compliance notes: agents, CP107D details, and e‑Invoicing readiness
A clear process for agent onboarding prevents mismatched identifiers and failed e‑Invoice checks. Capture required agent fields early so your year‑end filings run smoothly.
CP107D essentials: agent details, income tax number, and 2% withholding tax
CP107D requires the agent’s legal name, identification number, income tax number, current mailing address, gross payment and the 2% withholding amount.
Why accurate TINs matter for CP58/CP107 forms and compliance timelines
Prepare CP58 and CP107 for agents above the threshold in the prior year. Use the MyTax portal as the authoritative source for each tin before generating forms.
- Capture: legal name, ID, income tax number, address, gross commission and withholding.
- Verify: match portal output with ERP and e‑Invoicing fields to avoid rework.
- Standardize: validate tin format—IG prefix for individuals, trailing zero for entities—during onboarding.
- Reconcile: compare forms issued with payment and withholding summaries for strong audit trails.
“Maintain a secure repository of confirmations and attestations for review by the revenue board.”
Conclusion
Our conclusion offers a compact checklist for secure retrieval and accurate recording of your official identifier.
Use the MyTax portal first for the fastest retrieval of an income tax number and tax number. Escalate through HASiL Live Chat, the Care Line, or an LHDN branch only when needed.
Reflect the format update (IG for individual records; a trailing zero for non‑individuals) in your company and personal records. Keep identification and supporting documents ready to save time during verification.
Centralize confirmed numbers in a secure repository. This streamlines repeat tasks for any taxpayer and reduces the risk of penalties from the revenue board or board malaysia. Our guide equips you to act with confidence and maintain compliance.
